Support Engineer - Cybersecurity

« Company

TrustedSite is seeking highly motivated candidates to join our Cybersecurity team. We are in need of a versatile Support Engineer who is an expert in cybersecurity and customer support. As the Support Engineer, you will be responsible for helping customers with security findings, answering product questions, and monitoring proactive customer queues. This is an opportunity to utilize your cybersecurity expertise to support our customers at both small businesses and large enterprises. An ideal candidate would be proficient with SSH, DNS, TLS, API, AWS, Zendesk, and Qualys.

Responsibilities

  • Solve customer tickets related to security, product, and compliance
  • Monitor and resolve issues in proactive customer problem queues
  • Be reachable by customers between 8am-5pm (CST) Monday-Friday
  • Prepare evaluation accounts for new and existing customers
  • Onboard new customers by guiding them through our unique approach
  • Determine the recommended services needed for optimal coverage
  • Document technical objections from customers and prospects
  • Contribute to help documentation and onboarding guides

Requirements

  • 5+ years experience in customer support
  • 5+ years experience in product onboarding
  • 3+ years experience in vulnerability management
  • 3+ years experience in computer networking
  • 2+ years experience in automation scripting
  • 2+ years experience in help documentation
  • 2+ years experience in penetration testing

We Offer

  • Competitive salary and benefits
  • Fully remote opportunities
  • Optimal work-from-anywhere experience—we’ll send you whatever tools you need to succeed!
  • Surprise gift program each quarter

About TrustedSite

At TrustedSite, our mission is to create a more transparent internet where everyone can stay safe and businesses can thrive. We believe trust should be earned, not bought, and offer resources to help businesses prove they are legitimate, reliable, and safe. With increased transparency, people can build trust in businesses and shop online with confidence.

Apply

To apply for this position, please email your resumé to careers@trustedsite.com.