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We are looking for a qualified Technical account manager to oversee and address our customers' technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
Responsibilities
- Build an in-depth knowledge of the entire McAfee SECURE product suite
- Resolve customer issues; help them understand their vulnerability scan results, their compliance with industry standards, and how McAfee SECURE can help them close their Cyber Exposure gap.
- Diagnose, research, reproduce, and report product defects.
- Engage customers through a variety of mediums, including email, phone, live chat, and screen sharing sessions.
- Help maintain the McAfee SECURE knowledge base, writing articles based on your first-hand experience and helping customers mitigate the vulnerabilities that can impact all of our day-to-day lives.
- Work closely with the rest of the McAfee SECURE team, including sales, marketing, and operations.
Requirements
- 3+ years customer support / helpdesk experience
- Experience in security auditing / penetration testing
- CISA, CISM, CISSP or relevant experience
- Excellent verbal and written communication skills
- Robust problem-solving skills, the ability to learn from doing
- Personal accountability, and a positive and professional attitude
- Experience and knowledge in the following areas:
- Network administration, Firewall Configuration, and strong knowledge of TCP/IP
- Linux/Unix administration and system configuration
- Windows and/or Mac OS administration and system configuration
- Qualys and/or other vulnerability management or cyber security tools
- Web application vulnerabilities (SQLi, XSS, CSRF) OWASP
We Offer
- Competitive salary and benefits
- Fully remote opportunities
- Optimal work-from-anywhere experience—we’ll send you whatever tools you need to succeed!
- Flexible PTO—freedom, independence, and flexibility with your time off
About TrustedSite
At TrustedSite, our mission is to create a more transparent internet where everyone can stay safe and businesses can thrive. We believe trust should be earned, not bought, and offer resources to help businesses prove they are legitimate, reliable, and safe. With increased transparency, people can build trust in businesses and shop online with confidence.
Apply
To apply for this position, please email your resumé to careers@trustedsite.com.