thebuilderssupply.com
  
4 stars on 260 reviews
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Jeanne H. 59 days ago
Verified Purchase
Great Customer Service
The customer service is great! I wish they had more cabinet hardware to choose from. I have not received the product yet.
Helpful1
Comments0
Steve H. 60 days ago
Verified Purchase
Outstanding!!!
Thebuilderssupply had the items I needed at a very low cost!!! Fast shipping!!! A++++
Helpful1
Comments0
Ivona P. 70 days ago
Verified Purchase
Sliding Door Track
Fantastic array of products in stock. Fast shipping and good prices.
Helpful1
Comments0
Gustavo V. 92 days ago
Verified Purchase
Faster than I expected
It came faster than I expected and in perfect condition. Ordering was easy and efficient. No negative comments whatsoever!
Helpful1
Comments0
Leo H. 29 days ago
Verified Purchase
Drawer slide info.....
The drawer slides I wanted did not specify if the price was for one slide or a pair of slides. I had to call to find out that the price was for one each. Most places list the PAIR price, and say so!!! Requiring a Facebook sign-in????
Helpful1
Comments0
Michael Z. 53 days ago
Verified Purchase
Inaccurate shipping charges on website
I placed an order on March 26th and paid a total of $356.70 which included $27.28 for shipping charges. Three days later, on March 29th, they sent me an invoice for an additional $193.79 to cover freight charges because the item was too long to ship using a standard carrier.

I cancelled the order and they issued an immediate refund.

I understand these things happen and it did not cause any issues this time; however, the 3 days it took to notify me would've been problematic if this project had a tight deadline.

I had no intention of leaving negative feedback but they sent me two emails requesting that I leave a review, so here it is.
Helpful1
Comments0
Ben V. 214 days ago
Verified Purchase
Terrible Customer Service
Sometimes, things happen. Like my package was stolen. Yes, this is actually an issue for FedEx. But since FedEx was working for The Builder's Supply and not me, I asked The Builder's Supply to help me contact the appropriate personel at FedEx. They couldn't be bothered. Told me that since the tracking indicated the package had been delivered, they weren't going to do anything else about it. Which left me to waste hours of time being transferred over and over from one incorrect rep at FedEx to another. FedEx did eventually resolve the issue, but The Builder's Supply handling of this matter left much to be desired. Thankfully, there are many online retailes that carry the same products at comparable prices... but have far better customer service. And thankfully, I have no reason to ever deal with The Builder's Supply again.
Helpful1
Comments0
Verified Purchase
Great service!
Terrific product, expedient delivery, great follow up! I will purchase MORE from this supplier in the future!
Helpful0
Comments0
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