sophieandbear.com
  
3 stars on 8 reviews
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Karen S. 40 days ago
I wanted to say thank you for the great dress.
I just need to say how much I love your company . Your customer service is fabulous your shipping is fast . you all go above and beyond I've never dealt with a company like this before so I wanted to say thank you for being amazing ..
Helpful2
Comments0
Response from sophieandbear.com
I`am so happy that you like this dress.
Tanya O. 27 days ago
Verified Purchase
Love it!
Very pleased with purchase! Great quality material.
Helpful1
Comments0
Response from sophieandbear.com
Thank you for the review.
Kayla 39 days ago
Sophie and Bear review
Looks exactly how the picture shows.
Very pleased. Will definitely order again.
Helpful1
Comments0
Response from sophieandbear.com
Thank you for this cute review.
Galileo F. 11 days ago
Verified Purchase
Great site, nice products.
Easy to navigate and place order. Minus one star for not providing update or notification about shipment.
Helpful0
Comments0
Sally R. 2 days ago
Verified Purchase
Don’t bother
Really slow sending and delivery. Really poor quality for the money. Fake leather bag. Cheap looking. Very disappointed
Helpful0
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Jenny G. 24 days ago
Verified Purchase
Disappointing
Very disappointed with the look and feel of this dress and the sizing. I’m a size 8 so ordered a small and it didn’t fit, was tiny.
I asked for a refund but their policy is no refunds on sale items, however surely an exchange for a bigger size would be helpful but no the company didn’t even respond to my email when I asked that question.
Would never buy from them again and have now lost £50.
Helpful0
Comments0
Response from sophieandbear.com
Sorry for this, but this dress was on 70% sale without refunds and exchange.
Jg G. 16 days ago
Verified Purchase
Waiting for my bag
I don’t know about quality of products cause I haven’t received my bag since I order 😰😰😰
Now i am still waiting for my bag
Helpful0
Comments0
Response from sophieandbear.com
Hello, could you please send me your order number i will check your order.
Therese G. 31 days ago
Verified Purchase
Poor service...
I had ordered a satchel bag 11 days ago. I received an email that they had my order. After 4 days I did not get a shipping or process email. So I wrote an email asking about it. The response was as following: Hello, We will send you soon e-mail after fulfillment with all tracking info.
Thank you.
Sophie and Bear.
I then had to send an email again to ask if the bag was shipped. They said it had shipped then, after I had asked, however when tracking my parcel it said: No shipping record. It has been 11 days since ordering it. And I have no clue where my bag is. The bag is paid for as money has gone from my bank account.
Helpful0
Comments0
Response from sophieandbear.com
Hello, Therese. Sometime can be delays with appearing tracking info. This caused by delivering company, and this mistake not from our side. Sorry for this delays.
This is free shipping and tracking info not so accurate.
If you want more accurate tracking info you can choose another shipping method(FEDEX or DHL). Thank you.