skymall.com


Anonymous
Terrible
We ordered on December 1. We ordered a Christmas gift for my brother in law. We never received it in time for Christmas so I canceled the order and requested a refund. I never got the refund so I called again twice and asked for my refund again and they still never sent it even though they said they were. I will never order from sky all again! I would have given 0 stars if it were possible.
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48 days ago
Anonymous
Good concept...
The concept of the device is great. However, how to put it on without it twisting, flipping inside out, or having it stick straight out in the back is still a mystery to me.
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61 days ago
Anonymous
worst experience
I placed an order and within a 1/2 hour I wanted to cancel the order as I had found the item on another site for a better price. So I contacted customer service to cancel and didn't get a response for 3 days after I initially contacted them asking me for the order #, which I had provided previously. After about 3 more emails (over the course of 3 days) asking for the order # and additional information, I was told that the order could not be cancelled and I would have to wait until I received the product and return it to the company that shipped, on my own dime. I returned the product within 2 days of receiving it. It took 2 weeks to hear from the shipping company about receiving the return and then I was told by the shipping company that I had to contact Skymall to get my credit. I was then told that it would take 10-14 business days to receive my credit. All tolled, it took like 45 days from the day I placed the order to get my refund. After all this, I will NEVER use them again.
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66 days ago
Anonymous
Returned Item but Never Received Refund
I purchased a tree topper, not realizing how small it was. I returned the item with all the required documentation but never received a refund or even an acknowledgment that they had received my return.
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68 days ago
Anonymous
No confirmation email or updates
I placed my order but recieved no confirmation email. No updates on when it was shipped and couldn't track my package because i had no numer to track it with. Plus it arived after i left for my trip.
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69 days ago
Anonymous
Fast delivery
Item arrived in good time, as described on Skymall.
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71 days ago
Anonymous
Gotham square pan
Don't know yet have a claim in the process
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71 days ago
Anonymous
Horrible, charged 30 days back haven't received
this site and their customer service sucks. sorry it's just not possible to find any other words. this is a horrible place to shop and promise not to do it again. although i have been charged 30 days back i haven't received my product and haven't received my product. i am down to reporting fraud transaction to my credit card. they don't even provide status update on the order... that's stoneage..
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72 days ago
Julio Hurtado
I did not got the things buyed
I am sorry I bougth many things and I've received only one. Please take note in order to send me the whole purchase. Thank you. Julio /e Hurtado
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73 days ago
Anonymous
Terrible
I have never recieved the product I paid for!
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75 days ago
Anonymous
ccbluenote
no problems
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75 days ago
Anonymous
Fun stocking stuffer
My gift to someone with lots of tapes to convert was a fun surprise. Happy with the product, with the surprise and with getting organized musically.
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75 days ago
Anonymous
bad experience
Made a purchase with expedited shipping to receive before Christmas. I did not receive any order confirmation or purchased item, but was still charged. Several days after Christmas, I tried to cancel the order since I still hadn't heard anything about it, only to be told that it was scheduled to arrive that day. Who knew? It was not sent with expedited shipping. They did offer to refund the expedited shipping cost if I wanted to keep the item. Since it wasn't needed anymore, I chose to return it. I've had to follow up twice after two ignored emails about the return process. Very frustrating.
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78 days ago
Anonymous
sucks
sham/ suck
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80 days ago
Anonymous
skymall.com
Please don't use this website, they are awful!.I ordered two things for XMAS, nothing came and no communication from this company as to why. I called them after XMAS and apparently they cancelled one item and told me the other was back ordered until late February. It would of been nice to know any of this prior to XMAS. I advise anyone, don't use them.
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81 days ago
Anonymous
Still not received!
Ordered a product for my wife for Christmas on Dec 17, 2016. They advertised "Free Two Day Delivery." Today is Jan 8, 2017 and still no product. I am so disappointed and will never do business with Skymall again, unless they make it right.
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81 days ago
Anonymous
Never again
I found a product cheaper on SkyMall than Amazon I was super excited so I ordered it 3 days before Christmas I got a notice saying that my order could not be delivered. No explanation and it was very hard to try to contact someone it was the main gift for my seven-year-old son. Needless to say I went back to Amazon and got the shipment a few days after Christmas.
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81 days ago
Anonymous
TERRIBLE!
I ordered an item for my son, for Christmas. I placed my order two weeks before Christmas. Never received my item, wasn't able to get in touch with customer service...but the charges are still on my checking account. SKYMALL got their money, I didn't get my item. Never again.
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81 days ago
Anonymous
SkyMall.com
I am not impressed. First, I did not receive a on-line receipt after ordering a product. It did come to my address in a timely manner. However, recipient of gift did not want the product.

When the product arrived, there was no instructions on how to return the product if needed.

I have been trying to get information on how to return the product since December 28. I have contact the customer service area via email and phone four times (Writing this on January 8) and I still have no instructions as to how to return the product after being told by customer service that they would get back to me with a "return authorization" early in the week of January 1.

Very frustrated by the lack of customer service.
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81 days ago
Anonymous
laser tag purchase
ordered laser tag set- arrived quicker than expected, no issues. Good pricing
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82 days ago

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