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Response from ressoandroth.com
There was a discrepancy between the registered PayPal address and the address on the order details hence the item was never delivered to the actual person on the order. All orders are sent via DHL and must be signed for by the name confirmed on the order details. In the event that the item is not signed for, it is returned to our warehouse. We value customer service and continue to strive to provide the best to our clients hence we developed a platform where our clients can easily communicate with our representatives via instant messenger.