ressoandroth.com
  
3 stars on 7 reviews
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Charles M. 154 days ago
Verified Purchase
Love the shoes
The shoes were wonderful. I wore them to a all white party and got alot of compliments. I will order some more shoe from here in the near future
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EMAN A. 155 days ago
Verified Purchase
Excellent products and Service
Excellent Service and Products ! Products are always shipping early and arrives on time
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Emmanuel N. 193 days ago
Beat my expectations
The shoe is great and delivery was fast. The transaction and my satisfaction is way above my expectations. Hope you keep Up and maintain the professionalism.
Pls his company needs customers service personnels to be contacted if need be
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Michael B. 214 days ago
Verified Purchase
Good. But not great
Got red loafers with black tassels. Tassels are red
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Bexsta B. 12 days ago
There are no means of communication...
It’s my first time buying and l must say it’s disappointing that there are no means of communication, sent a message and it has been answered. Communication is key and it’s frustrating if we can not get answers nor able to call to get answers immediately, please work on that. Trying to track an order and that will not be possible...
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Anonymous 19 days ago
Verified Purchase
Disappointing Experience
As this was my first time using this website, I was very disappointed with the outcome of my order. I placed my order on Wednesday, December 13th. I ordered a lapel pin which I learned upon ordering that it may take 24-48 hours for the item to ship. I specifically placed the order when I did because I was leaving town on December 22nd and I needed the item for an outfit I was wearing. When placing my order, I requested the 3 day shipping method to ensure that the item be delivered before I left town. This unfortunately did not happen. As I tracked the shipping on the item, I noticed that the item had been stuck in Texas way past the 3 day period which I had paid extra for and requested. The item didn’t ship to my house until January 26, which is a whole 13 days after I initially placed the order. I do understand that the holiday season can be busy but if that’s the case, there should be a warning stating that even if priority shipping is purchased, the item WILL NOT be delivered in that number of days due to back orders, shipments, etc. I was also disappointed that no one reached out to me to express anything previously mentioned after placing my order and I did not find a contact number on the website to reach anyone.
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Response from ressoandroth.com
Hello,
Thank you for providing feedback about your order. We value all customer feedback as a way to provide better customer experience on our website. Unfortunately, sometimes we can't control shipping services providers mishandling of items during peak shipping seasons. We do our best to make sure customers are compensated when this happens. Please send us an email with your order number and information and someone on our staff can resolve your case.
Thank you
Keith C. 137 days ago
Verified Purchase
Don't waste your time
I ordered a pair of olive green slippers with olive colored tassels and they NEVER came!! They never shipped out nor did the company answer the two emails I sent. I had to end up calling PayPal to get my money back being that the company had no phone number online to call and seems to not answer emails. Never buying from them again!
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Response from ressoandroth.com
There was a discrepancy between the registered PayPal address and the address on the order details hence the item was never delivered to the actual person on the order. All orders are sent via DHL and must be signed for by the name confirmed on the order details. In the event that the item is not signed for, it is returned to our warehouse. We value customer service and continue to strive to provide the best to our clients hence we developed a platform where our clients can easily communicate with our representatives via instant messenger.