purelivingspace.com
  
4 stars on 10 reviews
Site Reviews Products Questions About
What do you think of purelivingspace.com?
 
7
 
1
 
0
 
1
 
1
SORT BY
FILTER
Steven C. 18 days ago
Great Company and Great Products!
I’m not sure where to start. I do not think I’ve ever had a company or representative (Carol Trimmer) do such an superlative job to correct an issue with a particular product (in this case, a visible ‘ding’ that was in a Propur filtered water canister we ordered)—by the way, this ‘ding’ had no affect on the usability of this product).

Carol immediately responded to my “heads up” email as to what I had found once I opened a very well-packed, undamaged shipping box.
She wanted to make good on this by sending an undamaged Propur canister; I was slow to respond after returning from out of country and an ensuing heavy work load. When I did respond back to her, confirming that I would appreciate an unblemished new canister, she immediately sent out a priority, 1-day package which provided me not only a pristine bottom canister (of the Propur water filter dispenser) but the top canister and lid as well!

Carol from the beginning wanted to make things right by her customer. Never once did I feel awkward; she responded quickly to me and provided a solution that I never even had to ask for—she wanted to make things right from the beginning for me. I don’t know who to thank more, a company that practices and understands that the consumer’s happiness is the priority or a company that hires such quality people! Carol herself has a rare type of integrity; she displayed this to me throughout this process. You have a new and very happy customer!

I will be definitely be coming back to PureLivingSpace for quality products for my family; thanks Carol and thanks PurLivingSpace!
Helpful0
Comments0
Pamela S. 39 days ago
Verified Purchase
i'd buy from this company again!
great price point. great communication.
Helpful0
Comments0
Lyn R. 39 days ago
Verified Purchase
Sleep like a baby and no neck pain!
Sleep like a baby and no neck pain-first time in my life and I am 70 years old! Extraordinary workmanship, all natural-the best people I have ever encountered!
Helpful0
Comments0
Mitzo M. 73 days ago
Verified Purchase
Excellent
Please to do business with pure living space. Follow up emails were a nice touch
Helpful0
Comments0
James K. 137 days ago
Love Pure Living Space!!
This is great site for anyone looking to make their home safer and chemical free. Not only do they have great products they have personally researched, they also offer great advice on ways to make your home a better, safer place to live.
Helpful0
Comments0
Jill C. 54 days ago
Verified Purchase
website
They were really helpful and let me know when I would receive my pillows.
Helpful0
Comments0
Response from purelivingspace.com
Thank you for your nice note! We strive to provide a great customer service by providing thorough product information and keeping our customers informed. Thanks for shopping with us!
Em D. 10 days ago
Verified Purchase
Not happy
No follow-up to ask how I liked the product. Just requested a review. When I wrote them and told them I was not happy... no response.
Helpful0
Comments0
Candace D. 58 days ago
Verified Purchase
Horrible! I'm returning this product!!
It's takes over 12 HOURS for water to cycle through this pitcher. I thought maybe it was just the first time cycling through getting everything set... NO, 4 TIMES! I can't wait that long for my water and neither can my family. I called customer service and no one answered so I was forced to leave a message. Then I emailed them and they replied to that stating "that it normally takes 2 to 4 hours for the water to cycle through the pitcher". I understand a few minutes but a PITCHER taking 2 to 4 hours... shouldn't that be a counter system or something?!? Very disappointed and unsatisfied customer.
Helpful0
Comments0
Response from purelivingspace.com
I just spoke with Candace to resolve this issue. We determined that she called the manufacturer directly and did not contact us at Pure Living Space. We would never have responded to a phone call with an email with such a poor customer service response.

We're sending Candace a return label and will be providing a full refund.

We also discussed the water flow rate. Most customers do not have any issues with the water pitcher flow rate, but not all water chemistry is the same. We understand that the flow rate was abnormally long for this customer, but the reviews for this filter are excellent and the return rate for this product is very low.

At the close of our discussion, Candace thanked me for the call and for resolving her issue.
1-10 of 10