onepethub.com
  
4 stars on 56 reviews
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Roxanne F. 67 days ago
Verified Purchase
She cried when she opened it.
Our daughter is away at college and misses her dog so much. I surprised her with a Buzzy" pillow. She sent a text when she got it saying she cried when she opened it. She said all of her friends want one. Best gift ever!
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MK S. 67 days ago
Verified Purchase
Disappointed
I was disappointed I the pillow. I wish when someone saw the picture they would have told me that the pillow might not come out clear. My dog had a bone in his mouth and came out black on the pillow. Not happy with pillow and feel like it's a lot of money for something that I'm not happy with.
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Kristi L. 70 days ago
Verified Purchase
Pillow cute....shipping takes way too long.
My pet pillow turned out pretty well. I would have liked to have seen more examples on the website, as I feel I would have made different choices if I had. My main concern is their shipping. I was told my pillow would arrive in 7 to 10 days. They used USPS to ship, and must use their slowest service available. It took over a week to go from Inwood, NY to Elizabethport, NJ which was only it's first stop. It took another full week to arrive at my house. I sent several e-mails and messages requesting status on the item and only once did I receive a response.
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Lori R. 67 days ago
Verified Purchase
Cute but....
Arrived but was so small the size of a dog toy. For over $28. Very disappointed
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Martha A. 71 days ago
Verified Purchase
Appearance of customer service a sham
I ordered two pet pillows. One was straight forward and turned out fine. The other had special instructions just to use my pet's head. I put the detailed instruction in the area for instructions when I ordered on-line, but it didn't show up in the confirmation. I received two emails saying I should reach out to support with any with any questions, so I responded to both repeating my instructions. The package arrived directly from China. One pillow was fine but the other was awful. My cat looks like a deformed bean. They didn't follow the instructions. I reached out via e-mail again. No answer. They also requested to be added on Messenger so I reached out to them that way. Nothing. There is no customer service. I'm convinced. Just a server in China generating e-mails.
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Zoe H. 91 days ago
Verified Purchase
Poor customer service. Great product.
I messaged onepethub 3 times and no one ever got back to me. No communication as to whether it had been sent. Poor customer service. If I'm spending $80 AUD on something I at least expect a reply telling me how my order is going. Won't order from them again
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Hannah O. 53 days ago
Verified Purchase
Order not received, no follow up
I got a confirmation email but never any follow up about my order. I contacted them again a few days ago and have heard nothing back.
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Gabby H. 61 days ago
Verified Purchase
Save your Money
It's way over priced for what you get! I want to return it but, every email, tweet, and Facebook message I send has gone unanswered! TERRIBLE CUSTOMER SERVICE!!
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Brooke B. 66 days ago
Verified Purchase
Not a fan
I am friends with kyzer the huskey and have seen his in person and so I got one and mine is completely different and awful. Mine is huge. Also my image must have gotten distorted and my dog is a light blue color when he's actually black and white, its really weird. I'm not sure if there was problems with the image I sent in but I would've liked to be told there was an issue so I could've sent in a different one. I wanted to recommend this to others and share it on instagram but it's so awful I'm embarrassed to even use it.
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Ashley T. 75 days ago
Verified Purchase
Terrible experience
Just received my keychain today and the pillow looks awful. One of my friends I showed said my dog looked like a gorilla with how they have it positioned on the pillow. They chopped the legs off where it bends on the pillow so it looks like he has no legs
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