michaelsclosetandbeyond.com
  
1 star on 12 reviews
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Tricia W. 36 days ago
Verified Purchase
Disappointed in Quality and Vendor
If I could give zero stars on this transaction I would. I placed my order for a simple soap dispenser on April 21. I never received a shipping update or any communication from Michaels Closet and Beyond until I reached out on May 2 via email. They responded two days later saying that the order was being "picked and packed" and would ship shortly. It was just now being packed? I had placed the order 2 weeks ago! Hmmm. I promptly asked that the sale be cancelled because so much time had lapsed since I placed the order. Nothing. No response. A few days later on May 7 I received an email saying that the item had shipped despite my request that the order be cancelled. I finally received the dispenser on May 11, a whopping 3 weeks after I placed my order. Unfortunately the soap dispenser is poor quality - the top doesn't fit right on the bottle and as such it sits loosely and crooked. Ordinarily I'd return it but given the hassle it took to simply receive my order I have no confidence that they'd deal with the return in an honest and expedient fashion. I'd rather cut my losses and never have to deal with them again. I would AVOID Michaels Closet and Beyond at all costs - I know I will never shop with them again.
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Kim D. 29 days ago
Verified Purchase
Quick Response
Order came with broken pieces but quickly sent out replacement set. Quick response . Great custom service
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John R. 40 days ago
Verified Purchase
Never Received Order!!
I ordered this around May 1st. Today is the 12th of May. I have NOTreseived my potato masher.i am retired and am home every day when I get mail and deliveries. I either need u to send me another one or refund my order. I order onli e many times and have never had any problem. No knock on door or right ging my doorbell. I liked that masher by the way it looked.
Please email me
johnyrosh@yahoo.com
John Roshala
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Jessica L. 19 days ago
Verified Purchase
Still not received
It’s been almost a month, still haven’t received my order
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Ruth H. 22 days ago
Verified Purchase
Item not received - poor / no support
If there was a way to leave zero stars, I would. I got an email that my item was shipped but never got tracking info. I asked multiple times and finally after two weeks got a status the pkg had been delivered. I didn't receive the delivery but really, really, really wanted the item. When I wrote to support to ask how to get my item, 3 days later I got an email saying my money had been refunded. So after 4 weeks of waiting, I got nothing but frustration and a negative feeling about Michael's Closet.
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Ruth G. 25 days ago
Verified Purchase
Order, what order?
i placed an order over 1 month ago and have received no word on the status of my order and no way to track my order.
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Karen K. 34 days ago
Verified Purchase
Slower than Christmas
Placed and paid for my order on May 4 and STILL have not received it. I am very disappointed in your company and will not be doing any more business with you. I do not recommend buying from this company.
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Casey M. 35 days ago
Verified Purchase
Not enough items shipped
I ordered 19 PACKS of disposable paper plates for $4.99 each, and I received 20 single plates. One pack of 12 and then 8 single unwrapped plates. This is not $94.81 worth of plates. I have an event that I need them for tomorrow and now I'm scrambling at the last minute for plates. You guys also took forever to process my order. I need a refund.
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Domenic M. 37 days ago
Verified Purchase
Never received item
I received an email asking me how I liked my purchase. I responded with that I had not received the package and at that point to cancel my order. Went into into the site and the item appeared to no longer be available. I was very disappointed that rather than email me to let me know it wasn’t available they were not even aware
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Deb C. 40 days ago
Verified Purchase
Bad customer servic
Refuses to answer my emails regarding the status of my order. Charged my credit card immediately, yet my order has been in the pick and pack stage since May 2.
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