littleshoppers.net.au
  
3.5 stars on 8 reviews
Site Reviews Products Questions About
What do you think of littleshoppers.net.au?
 
4
 
1
 
2
 
0
 
1
SORT BY
FILTER
Cecilie A. 8 days ago
Verified Purchase
Sale items
Great sale. Easy to order. Quick delivery.
Helpful0
Comments0
Response from littleshoppers.net.au
Hi there thank you so much for your valuable feedback and supporting our family eco brand Luvme and your earth also thanks you too.
- kind regards Kendall Co-founder Littleshoppers & Luvme & ECO mum to 3 beautiful girls x
Margaux F. 19 days ago
Verified Purchase
A better choice for a better world
My little Ambre had the chance of using your products and we are hooked, so soft and comfy, adding the fact that it is 100% eco friendly, i don't think i will ever use other nappies brands. They are also really affordable wich is a must when you think that other brands will cost you at leats $150 to $200 a months for the same product less the fact that they are not biodegradable and full of chimicals. I absolutely love the fact that you can use nappies that won't pollute our planet knowing how many nappies we use every single day. Thanks for giving me the chance to try your products, i will be returning customer from now on, thanks for thinking about our planet and being ecologicaly engage, things will change thanks to concerned people like you.
XX
Margaux
Helpful0
Comments0
Response from littleshoppers.net.au
OMG that is the cutest picture of Ambre thank you so much for sharing and also for your amazing feedback. Its for all of your reasons why you love our products is why our family loves doing what we do. As well as also the big issue of reducing landfill to leave a better earth to our bubs so thank you for helping us with our families mission by supporting our own brand of affordable eco for bubs LUVME - kind regards Kendall Co-founder Littleshoppers & Luvme & ECO mum to 3 beautiful girls x
Nicole T. 19 days ago
Soft + Gentle
My precious babes had the privilege of trialing your disposable nappies and pull ups, and both loved the experience! My 2.5 yr old boy isn’t quite ready for toilet training just yet but man did he love these Pull Ups! Every time he needed a change, he would request I help him put one on, and I can only assume that it’s because of how comfortable they are! My 3 month old daughter didn’t say much about her nappies, but that’s a good thing! ;) I love the fact that they are made from bamboo, they are so soft and gentle against their skin and also super absorbent! I also loved being able to use a disposable product without any guilt because of your 2 year biodegradable promise! Thank you for making the earth a better place and I wish you all the best with your wonderful brand!
Nicole x
Helpful0
Comments0
Response from littleshoppers.net.au
Hi Nicole Cuteness overload in this pic LOVE IT! Thank you so much for sharing it and your amazing feedback. I am so happy that your bubs and yourself are loving our Luvme Nappies and Pull ups. You really know when you have an awesome product is when a 2.5 year old is asking for our pull ups it actually brings a tear to my eye of joy of course hehe. I will be sure to share this feedback with my beautiful family who are all part of our business. Kind regards Kendall co-founder LittleShoppers & Luvme & ECO Mum to 3 beautiful girls x
Melissa D. 22 days ago
Verified Purchase
Personal touch
The website was easy to use and well set out. I got a call from the owner yesterday to see if everything was ok when I didn’t go through with an order which I thought was a nice touch even tho I had actually placed an order. It’s not often you get such a personal touch. Will definitely be shopping here again.
Helpful0
Comments0
Response from littleshoppers.net.au
Hi Melissa WOW thank you so much for your amazing feedback and from my entire family at LittleShoppers we really appreciate you taking the time to share with us this positive feedback and that you will come visit our LittleShoppers online store again. I would love to email you a discount code to use for your next order and our family thanks you for supporting our Luvme ECO brand and your earth also thanks you too. Kind regards Kendall CEO Co-founder & mum to 3 beautiful girls x
Tracey M. 11 days ago
Verified Purchase
Product unavailable however alternative offered
The item I had selected became unavailable so I was personally contacted via phone and offered other options - this certainly is an excellent step to gain customers with repeat business.
My only ‘criticism ‘ is that the businesses information technology should really reflect the current stock levels etc . Due to the product not being available then the phone call shipping of an alternative was delayed also
I would use the site again , however with caution not to buy something I really needed within the listed shipping times.
Helpful0
Comments0
Response from littleshoppers.net.au
Hi Tracey thank you so much for your valuable feedback and giving us the opportunity to explain why this happened with regards to us running out of stock. As you would have noticed we were selling these Babyland nappies at well below cost price so what happened is our sale went viral overnight which we didn't expect it would to that sort of level. We sell our products on many online platforms and also into stores so sometimes but very rarely its hard for us to keep our stock quantities up to date especially when this went viral overnight. We did change the quantities first thing in the morning however there were some customers that did miss out and I am sincerely sorry that it was yourself as it definitely wasn't our intention to provide you this sort of customer service. Please rest assured that in the future this won't happen as we have now sold out of our Babyland and have plenty of stock of the rest of our amazing quality brand of Luvme bamboo eco baby range. In regards to the delay of shipping that would have been due to the back log of unexpected orders that we received so please know this won't happen again in the future either. We are a family business and our customers are our top priority so please do give us another chance to exceed your customer service experience. Kind regards Kendall Co-founder & ECO Mum to 3 beautiful girls
Natalie P. 19 days ago
Verified Purchase
Good customer service!
I ordered for the first time with Littleshoppers last week when I saw a special deal on cloth nappies online. I clearly wasn't the only one because they sold out before they could fill my order. Nevertheless, I appreciated a personal phone call to let me know of my order status and was offered two alternatives to apologize for the inconvenience. Yet to receive my products but definitely impressed by the quality customer service.
Helpful0
Comments0
Response from littleshoppers.net.au
Hi Natalie firstly thank you so much for taking the time to give us your feedback. Our family business values all of our customers feedback so thank you. As co-owner of the business with my mum we are both sincerely sorry for this inconvenience and please know that this wasn't in our control. We sell our products in many ways and this sale went viral overnight therefore not giving us the chance to update our quantities so some of our customer unfortunately did miss out. We have however rung them all and offer you an amazing deal for other products to help overcome this inconvenience and disappointment. So thank you for taking us up on the alternatives we offered you. I am sure you are going to love our Luvme eco baby products and thank you for your feedback regarding our customer service I will be sure to share this with my family. Kind regards Kendall co-founder LittleShoppers & Luvme & ECO Mum to 3 beautiful girls x
Sarah L. 22 days ago
Verified Purchase
Disappointed
I love my cloth nappies. The first lot I purchased are fantastic, love them to bits, my second lot are yet to arrive, but I'm a bit disappointed that I received a call that they didn't have all the nappies I ordered. So I'll be receiving 12 instead of the 24 I originally ordered. I can't comment on the quality of these lot yet. I'm just super disappointed I won't be receiving the 24 with winter coming up and a toddler and baby in nappies.
Helpful0
Comments0
Response from littleshoppers.net.au
Hi there thank you so much for your feedback our family really appreciates it. I am so sorry about this and thank you for allowing me to respond to your feedback. Unfortunately what happened is that we sell our products in many way and on many websites and in stores too. We did this special offer for cloth nappies at $1 each which went viral overnight which didn't allow us time to update our quantities in all the places we were selling these so unfortunately some customers missed out. I really sorry that you were one of these but I can guarantee that you will love the quality of these babyland cloth nappies & the amazing price you got them for at only $1 each plus an insert with each nappy. We have provided customers with either a credit to purchase our Luvme bamboo cloth nappies with an insert at only $6.50 each or a refund so I hope that will ease your disappointment and please know it wasn't our intention to disappoint you and please give us a 2nd chance.
Kind regards Kendall CEO
Sarah 18 days ago
Waste of time!
Disgusting treatment by staff. Ordered during a sale and was told not enough items available for all that was sold. Said I’d get back to them in regard to my order. After questioning why the items I ordered were still for sale on the website four days after my order was placed, they cancelled my entire order(my hitch I did not at any time request a refund) and refunded via PayPal with me copping PayPal fees. I’m out $$ and receiving no items! Scam???
Helpful0
Comments0
Response from littleshoppers.net.au
Hi Sarah thank you so much for taking the time to share your feedback with us. Our customers are our number 1 priority and we take all feedback very seriously. I am sincerely sorry that you felt you didn't receive the customer service that you wanted. We did try and get back to you many times and offered solutions but with no response to these we had no choice but to refund your order which was the correct amount to refund and it included all paypal fees which didn't leave you out of pocket. Our Australian family business is definitely not a scam however we are human and can make mistakes which we did offer you amazing solutions to the problem giving you allot of stock at a higher value but with no response we had no choice but to refund you in full. I am again sorry that you were happy and we take on board your feedback and will always try our best to improve. Kind regards Kendall Co-founder & ECO Mum to 3 beautiful girls