Response from lightingsquad.com
We apologize for any inconvenience, can you provide us with your order # so we can better assist you? We are opened from Monday-Friday 8AM-4PM PST and not opened on Saturday and Sunday. Have you contacted us on the weekend? Please feel free to contact us by phone at 888-286-2347 on Monday-Friday, via live chat, or our email address at firstname.lastname@example.org. We will certainly take care of your request.