lbal.ca
  
5 stars on 12 reviews
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Bill M. 78 days ago
A thanks to Daniel
My wife and I purchased two twin xl adjustable Serta Ergomotion beds. We immediately had a problem with one bed. I conacted Daniel at Luxurious Beds. He came to our condo checked out the bed and agreed there was a problem. After calling Ergomotion with little success Daniel again got involved and finally got a service person to review the problem. The problem is apparently rare according to the service person. He agreed there was a concern, but could not be resolved by repair. He would report to Ergomotion. Much later there was still no action from Ergomotion so Daniel again got involved who contacted the area Serta Rep. Erogomotion finally contacted me and replaced the beds. Thanks to Daniel for standing by their customers as promised.
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Response from lbal.ca
Hi,

Thank you for this amazing review on our service. Customers are really shocked when we actually look after them when a problem arises. We believe in providing the best after market service in the industry.

Enjoy your NEW Adjustable Bases!

Dave Elder
Owner
Anonymous 47 days ago
Verified Purchase
Excellent customer service
I appreciated the personal and attentive customer service I was shown in relation to my on-line order. I was sent a product that was not quite what I ordered (the fault of the distributor, not this company) and they quickly confirmed the error and called me, unsolicited, to explain the error and the process to fix it. The issue was quickly resolved and we are very happy with our child's organic mattress. I would highly recommend ordering from this company.
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Response from lbal.ca
Hi,
Thank You for the 5 Star review. We Pride ourselves on our customer service and when we make a mistake we own it and make it right at no cost to you. No excuses , a problem will always be rectified.
Kind Regards,
Dave Elder
Owner
Jeanette W. 54 days ago
A Hidden Gem
Bought a Park Avenue Bed Cabinet Bed. I love it. Perfect for our office/spare room. As the room is small, it works perfectly. Upgraded to the latex mattress and it is a charm. Made in Canada, it is solid construction and extremely well made. Ashley, the manager, was extremely helpful and knowledgeable. I would ask for her when you go there. Another point is that she is extremely responsive. She emailed me back on her day off when I sent her a query. So happy I went to Luxurious Beds. Going to buy a new mattress for master bedroom. I will certainly purchase it from Lxurious Beds.
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Response from lbal.ca
Thank You for the Kind Words! We are proud to carry the Canadian Made Cabinet Beds in our stores. Customers like the fact that they are made in Canada and you can pick the stain colour. Ashley is a great person to work with at the Oakville store. Please do come back and purchase your King Mattress anytime.

Kind Regards,
Dave Elder
Owner
Anonymous 61 days ago
Metro cabinet Murphy bed
We just purchased a Metro cabinet murphy bed in Edmonton. We are delighted to be able to purchase such a high quality piece of Canadian made furniture. Dave, our sales agent, was knowledgeable and helpful. Our transaction went smoothly and we have every confidence that the company is prepared to stand behind the product as customer service has been great.

Phil and Marilyn Blanchette
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Response from lbal.ca
Hi Phil & Marilyn,
I am so happy with this review. I know that you will be very Happy with the Canadian made Cabinet Bed purchase. Thank you for your confidence in purchasing this online through the web site. Enjoy!
David Elder
Owner
David M. 85 days ago
Fantastic Service
My wife and I had been researching beds for several months after I was diagnosed with a degenerative spinal disorder. David, who it turns out is the owner of Luxurious Beds and Linens was extremely helpful. He gave us all the plusses and minuses of the various bed models. He took time to show us the various beds and mattresses and even offered us a great deal on a floor model bed of the type we were looking for, which greatly assisted us in our decision as we are not exactly rich :) I highly recommend that if you are ,looking at beds you do as much research as possible on the subject and then do your business with Dave. Even after I have made the deal and purchased the bed David offered to setup the bed personally at my home 100km away from the store. IF you are looking for a great deal, honest customer service and experience, I strongly recommend you go to one of his stores.
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Response from lbal.ca
Thank you so much for the review! We are very happy to hear you had such a positive experience at our store. The adjustable bed you chose from Serta® is the best adjustable bed on the market and never disappoints. We strive to provide outstanding customer service and it was our pleasure to meet you and your wife. Thank you for the kind feedback.
Kind Regards,
Dave
Lori L. 86 days ago
Great Customer Service
The Staff at Luxurious Beds and Linens were very courteous and helpful in our decision to by a Leggatt and Platt adjustable bed. Daniel Carson was very knowledgeable about the different models and helped us pick the style that would suit us best. We will be recommending this company to all our friends!
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Response from lbal.ca
Thank You for the great review on our service! The staff at Luxurious Beds & Linens Ltd. will always provide industry leading customer service to all customers or potential customers. Daniel is very knowledgeable and will always help you pick the right product based on your needs.

Kind Regards,
Dave Elder
Owner
Bridget N. 188 days ago
Great service and experience!
It was a very nice experience, purchasing a new bed at the LBAL Oakville location. Daniel Carson was very knowledgable and very helpful finding the right bed and mattress for my needs. I am very happy with both the sales and the delivery experience. My husband and I are definitely enjoying our new bed.
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Response from lbal.ca
Hi Bridget, Thank you for the 5 Star review. I am glad you liked our service and you are happy with your new bed Kind Regards, Dave Elder Owner
Cindy N. 227 days ago
Great Service!
Very happy with the service. Several years ago I ordered a bedding set that i loved. I decided to order the same set again, but the product had changed and was not the same as the original one I bought several years ago and I was able to very quickly get a full refund, and they sent me a label so I could easily return product at no cost to me. I would happily order products from this company again!
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Response from lbal.ca
Hi Cindy,
Sometimes things just don't work out! We pride ourselves on the return policy offered at Luxurious Beds & Linens Ltd. Rest assured we back all of our customers that buy from our on-line store.
Thanks,

David
Anonymous 407 days ago
Amazing Service!!!
I went to the Oakville location to find a replacement mattress for our master bedroom and I have to say I found the sales staff very knowledgeable, courteous and helpful. My husband and I were very happy with the way we were handled. Our new bed is sooo comfortable and we don't know why we waited as long as we did to replace our old one. I would definitely recommend this store to anyone looking to buy a mattress!!
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Response from lbal.ca
Thank You for the review!

We offer a non-pressure sales environment. Our staff are highly trained to serve our customers or potential customers to find the right sleeping solution.

Thanks,

David
Anonymous 540 days ago
Toss no More !!!!
We have owned our Brenda-Lee new mattress and box spring for just under 1 week now and cannot rave enough !!! This mattress offers such a great lofty feel and in turn offers us a peaceful and restful night of sleep. We know we are not tossing and turning with our Brenda-Lee mattress because in the morning the bed doesn't appear to have been slept in....Thx so much for this luxury !!!!
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Response from lbal.ca
Thank You for the kind for the review on the Kingsdown® Brenda-Lee. A great mattress at a affordable price. Toss no More.

Kind REgards,

Brenda
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