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Response from knetbooks.com
I'm sorry to hear that you didn't have a good experience. In the event that your order is cancelled, either at your request or due to a security measure, then a full refund is issued back to your original payment method. This refund can take 3-5 business days, however, depending on your card company and their processing procedures. During that processing time, you may see the charge on your statement as a deducted or pending transaction until the card company removes it. If you need additional assistance or clarification, please contact our customer service office at 888-388-9909 and we can look into the matter further if needed.