hearstore.com
  
3.5 stars on 18 reviews
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Steve E. 199 days ago
Good Service
Alyson was very helpful on the chat system, and I appreciated her help on the phone too. She helped me find a local hearing doctor to fit my hearing aids, and I am still working with that doctor now on some final tweaks. Overall, good service from beginning to end, and the price was right.
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Ralph T. Yesterday
Verified Purchase
Competitive
Good pricing, easy to deal with, very helpful customer service folks!
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Lorin G. 26 days ago
Verified Purchase
Starkey SurfLink Mobile 2
Exceptional pricing on modern electronics. Will shop again.
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Tom S. 58 days ago
Verified Purchase
Didn't think we could afford the best hearing aids
HearStore was an outstanding find for us. They saved us thousands of dollars on new state of the art hearing aids. Of course, customer service is as important as price, and we found their responsiveness and follow up to be exceptional. The hearing aids we selected are wonderful. We needed one change to improve fit, and HearStore did this quickly and without question. We highly recommend HearStore to anyone who needs better hearing aids, but believe they cannot afford them as quoted by their local audiologist. You can!
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Ole B J. 71 days ago
Verified Purchase
Way to go
Very knowledgeable and professional staff, great pricing
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Terry J. 116 days ago
Verified Purchase
Saved $2200 on my hearing aids
I bought my new hearing aids from Hearstore after finding them online. I had just seen an audiologist who had recommended hearing aids to the tune of almost 6,000. The same hearing aids bought here were $2200 less. I waited a little longer than I would've like (about 3 weeks), but worth it for that much money saved. So far, very happy with my hearing aid purchase.
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Faye K. 148 days ago
Verified Purchase
Exceeded all my expectations!
I had fabulous experience working with HearStore and their associates. I felt heard, understood and they were compassionate doing anything and everything to help you have better hearing! The prices on hearing aids are unbeatable. And that is huge as we are struggling not only with hearing but the financial and relationship burden hard-of-hearing experience. I will absolutely use HearStore again, and will not EVER go back to an audiologist, other than recommended by HearStore. Alyson, my rep, is a rockstar! I am sooooo grateful!
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Brooke N. 154 days ago
These are a life saver!
These are a life saver! I would recommend them to anyone who needs hearing aids. I have even fallen asleep in them because the are so comfortable and I forget I am wearing them still! I'm only 48 and none of my friends can even see them! Love!!
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Norma V. 154 days ago
Verified Purchase
Very Satisfied with Pricing and service
There were not many reviews on Hearstore so I have decided to share my experience.

While I am currently retired I spent several years late in my working career working at a local audiology office. During the years I worked there I did not have a hearing loss but became familiar with some of the different hearing aids and learned to read an audiogram. My hearing was checked frequently while I worked at this office and the audiogram was normal..

About 4 years ago I finished a round of antibiotics for an infection and I noticed I was having more trouble hearing than usual. I went back to the office where I had previously worked and they administered a test that showed that in the previous 6 months I had lost a portion of my hearing. While it has gotten slightly better over the last few years it has never fully come back.

At that time (2015)I was fit with a pair of hearing aids that retailed for around $7,000.00. As a previous employee of the small audiology office I was charged a nominal amount and was given a demonstration pair. They worked, but not great. I especially struggled in noisy situations and wasn’t fond of the rechargeable options that came standard on the pair I was using.

I recently had a relative mention Hearstore to me and ask if I had ever worked with them while I was working at my Audiology office. The office in which I had previously been employed had changed hands earlier this year with new staff. So I made the decision to check out Hearstore.

I noticed immediately that the costs were significantly cheaper than what products had sold for at the audiology office in which I had worked. My alarm bells started going off that there was an issue with the products or that it was some sort of rip-off. So I started doing research, I spoke to the staff at Hearstore numerous times to understand the process and was matched to a local provider that I could work with.

Going into it my big concerns were:

Did they really have a local provider that would fit me with the hearing aids I selected at the prices listed online?

Were the warranties the same as the normal warranties given to other purchasers even if I decided I didn't want to purchase the service package?

Eventually both of these concerns were explained to me that YES they really did have someone in my area. And YES the Product and the warranties were the same as if I bought the product from my local audiology office. I felt comfortable and I purchased the hearing aids after several weeks of shopping. I decided on purchasing the Resound Linx 3D 9. The hearing aids directly connect to my iPhone which i use frequently throughout the day. I also like the feature that I can call the audiologist about adjusting my hearing aids and he can do it remotely. My total purchase price was under $4000 whereas those same hearing aids were quoted to me at $6500 at another place.

The positives of my experiences were:

REALLY good pricing on some of the best hearing aids. I found another site that sells hearing aids direct where the prices were $50 cheaper but I asked hearstore and they matched that price.

Attentive Staff. Alyson was great! She was a delight to work with.

Pay as you go service that doesn’t lock you in

The things I think could be improved are:

Insurance billing - My insurance company did help pay for them this time around but I had to submit the invoice to them myself. It would be great if Hearstore would help do this, although I do understand that it might be expensive/hectic to do that. It was something I did at my old audiology office and it got to be downright tricky sometimes.

My first hearing aid that was sent to my local office made a hissing sound. It was found to be defective and had to be returned to Resound. It was replaced within 2 days but I think it would help to put a better process in place to make sure that the defective units don't end up going out to patients

All in all

I would definitely recommend Hearstore. I recently recommended that my sister in Wyoming look at using them. As a retired person living on Social Security it is really nice to be able to save money on the portion of hearing aids that my Insurance doesn’t cover.
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Ron A. 26 days ago
Verified Purchase
Super
Prices well below brick and mortar stores and quick delivery. Communication is a bit slow. I had my item before I got a reply to my question about ship date.
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