Back rest and foot rest are not totally independen
Response from freedomliftchairs.com
We are sorry that you are not happy with your purchase. We have done everything
within our power to try and help with your order, some of which you have refused to try. We even offered the possibility of returning your chair. You ordered a zero gravity lift chair and all of zero gravity lift chairs listed on our site allow the footrest and back rest to operate independently. The tech department from UltraComfort also went through this with you. We even provided the supplier's spec sheets to prove that all product listings are accurate as they have been received from the supplier.
We cannot make every customer happy but we try our best. If you want to further discuss your options, please contact our customer service department.
Thank you again and enjoy your day!