extraspace.com
  
2.5 stars on 4 reviews
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Leanne W. 9 days ago
Super Happy with my new ‘Extra Space!!’ 👏🏻👏🏻
Had an excellent ‘signing up’ and ‘moving day’ experience. Olliver and Allan were a pleasure to work with. Explained everything thoroughly. I took advantage of the first free month offer. PERFECT!! I had been to 3 other facilities in San Francisco and spent lots of time online doing research. This facility delivered exactly what I needed. Feeling safe, manangers keeping it spotlessly clean and well lit. Nice guys! Absolutely no one camping or just hanging around out there or near there. (Mentioning this as that was a concern due to my expetience checking out other faciliies in SF.) Convenient! Felt safe being alone there. Space was very high ceilings and door very easy to maipukate. Best I saw and the pricing was competetive if not better per sq foot. Try it if you are are looking!👍🏻👍🏻
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Adriana I. 62 days ago
Extra space storage on 10th W. Lancaster, CA
Under the new Manager, my stay was a breeze!
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Latonya J. 9 days ago
Worst Storage facility EVER!!!
I am warning in advance DO NOT use this business fir your stroage use. I made the huge mistake of renting from the facility located in Dallas TX on Clark road. I rented the unit on Feb 14 and everything went smooth. The bad part came that Saturday when actually trying to move my items in. I was able to get through the gate then to my suprise there was a lock on the unit I was assigned to. So i called number on gatr no answer. I had movers on the way with a truck full of items from a 3 bedroom apartment. I had to call them when they was 9 miles away from location (since we was coming from Plano area to Dallas) to tell them to turn around and take my items back to original location which I was charged even more for extra mileage. I emailed customer service that same night. And since this facility was closed on that next day since it was Sunday I called the customer service number. I was told by rep that they contacted manager who said the rep that sold me unit never took off the company lock after it was rented to me and that they would have it off with in that hr and that a manager would call me. I did get a call from the manager that Tuesday who said I needed to email my receipt from moving company and they would refund since again the following day I would have to yet again pay for the moving company which the 1st time it was almkst $400 due to the turn around. It took a month after sending my proof for the manager Ashley to contact me back to say although she promised that they would refund me her manager and they told her they couldnt refund me. Due to the fact that the unit fees had been due and the refund amount was suppose to be deducted. They now said that I owed and I would be locked out so I couldnt take and old mattress and box tv out that I had told them was the only thing left in unit because it was suppose to be trashed but this location has a rule that their trash can is only open during their business hrs which at the time that I had my other things moved out office was closed. I told them i could give them my keys and throw those things in the trash only to be told no that they wanted to clean it so they could charge a clean out fee.
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Anonymous 181 days ago
Scam!!!
I was a customer that paid my bill on time every month. With no warning Or notice my bill was raised twice. I asked why they were advertising for the same rate I originally paid and the manager could not give me a good answer. I move my things out before the next billing date. This place is a scam!!! Please look elsewhere for more reputable and customer friendly places.
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