Hi Julia, Thank you very much for your review! We are very pleased to hear you are noticing the benefits of your Crystals already! They really are Powerful little Crystals! We are always looking to improve our service and our customer feedback is very important to us. We are sorry to hear your bag has a hole in it. This is something we will be looking into straight away to ensure no future problems with our bags. Please accept our apology and a replacement bag will be straight in the post for you. Any further problems, please contact us, we are here to help and like to offer a good customer service to all our customers. We look forward to doing business with you again. Thank you.