ambientfloorheat.com
  
1.5 stars on 15 reviews
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Mark W. 142 days ago
Verified Purchase
Good and bad
I ordered 2 items. One was shipped promptly following contact for clarification of a part number change. The other item remains undelivered despite attempts to contact about a shipping time update.
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Joe S. 164 days ago
Verified Purchase
2 week delivery time
It took just over 2 weeks to receive my actuator, thus the 3 stars.

The product is just fine, and works as it should, but I think that a 2 week delivery time is unreasonable in today's day and age of online service.
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Amazon C. 170 days ago
Verified Purchase
Very slow.
After order, took 5 business days to realize they don't have the item I ordered. After I replied I did not want a cheaper alternative, 5 more days to refund the money. The original item has still not been taken down from their website, and is the #1 result when I search for the item on Google.
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Frank C. 300 days ago
Verified Purchase
I didn't get what I ordered
Ambient shipped something they don't even list on their web site. It's supposed to be the new and improved model and it may very well be. So why wasn't it shown on the site. I compared a lot of different brands of indirect water heaters and chose the Crown Mega Stor. I received a Velocity Mega Stor II. The differences – Polypropylene Outer Jacket, Crown vs Coated Steel, Velocity, Different grade of stainless steel – 316L Crown vs 444 Velocity, Connections – male NPT Crown, female NPT Velocity & no clean out/inspection port on the Velocity. Personally I liked the polypropylene outer jacket, the proven 316L grade SS, the idea of the inspection port and the male NPT on tank as I had a problem with a female NPT fitting that was welded to my old tank. Those were the features that I was looking forward to. Saving grace – same warranty
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Rebecca D. 70 days ago
Verified Purchase
Not sure this place is even a business- horrible
Never received the item s we purchased.
Have emailed multiple time and called their business phone multiple times.
Left two voicemails asking for a return call about the order.
Nothing. They don't answer the phone or respond to people. Still not sure where the items are that we purchased. We ordered them a month ago. just wanted to cancel the order because we never received them. Horrible service! If i could give zero stars i would've.
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GF P. 71 days ago
Verified Purchase
Terrible customer service
It took more than 3weeks to get my order...a simple plumbing valve.

I called 2 times, and spoke to "Wes".
He said he'd call me back with a tracking number, etc. Never did.

Called, a third time, to complain... got a lady's voicemail...whereby I demanded to know what the heck happened to my order???? Lo and behold, the next day I was provided a tracking number that was emailed to me, and my shipment was in its way! What a joke and not very pleased.
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Fred P. 169 days ago
Verified Purchase
Terrible!!!!
My one and only order was for 4 ball valves, which should have been no problem. HOWEVER...It took far too long to ship and the package arrived with only 3 of the 4 valves. More than a month later I am still waiting for the missing valve.

STAY AWAY!!!
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Matt A. 203 days ago
Verified Purchase
Warning do not order from them
Placed an order for next day air delivery, the part did not show up. Emailed and called every number on their site without a response. It is now a month later I still do not have the part and my card was charged 405.00.

I have filed a complaint with the BBB and they have not received a response from the company. Now when you call you can't even leave a message "the mail box is full."
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