ambientfloorheat.com
  
1.5 stars on 8 reviews
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Frank C. 115 days ago
Verified Purchase
I didn't get what I ordered
Ambient shipped something they don't even list on their web site. It's supposed to be the new and improved model and it may very well be. So why wasn't it shown on the site. I compared a lot of different brands of indirect water heaters and chose the Crown Mega Stor. I received a Velocity Mega Stor II. The differences – Polypropylene Outer Jacket, Crown vs Coated Steel, Velocity, Different grade of stainless steel – 316L Crown vs 444 Velocity, Connections – male NPT Crown, female NPT Velocity & no clean out/inspection port on the Velocity. Personally I liked the polypropylene outer jacket, the proven 316L grade SS, the idea of the inspection port and the male NPT on tank as I had a problem with a female NPT fitting that was welded to my old tank. Those were the features that I was looking forward to. Saving grace – same warranty
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Matt A. 18 days ago
Verified Purchase
Warning do not order from them
Placed an order for next day air delivery, the part did not show up. Emailed and called every number on their site without a response. It is now a month later I still do not have the part and my card was charged 405.00.

I have filed a complaint with the BBB and they have not received a response from the company. Now when you call you can't even leave a message "the mail box is full."
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Thomas F. 20 days ago
Verified Purchase
Really slow service
Placed my order on Nov 1, 2017. Received order confirmation and credit card charge but it Nov 27, 2017 and I haven’t received my order or any follow up from this company. STAY AWAY!
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Rob J. 23 days ago
Verified Purchase
Nightmare
The order never shipped. After several weeks of emailing and trying to contact by phone I had to get the credit card company involved to cancel the order and get my money refunded. The only reason I gave 1 star is because I couldn't give 0. Wouldn't recommend this company to anyone, even my worst enemy.
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Frederick B. 46 days ago
Verified Purchase
Nobody to call or email. Makes you feel strange.
No complaint for the price & Shipping (2 weeks from day of order to product arrival).

Problem I have that their phone # does not work. Also no response to any emails listed on their website. I tried countless times.
Neither their order progress feature link on their e-mail did not provide any clues that something is happening other that the credit card charge showed up within 2 days.
24 hrs. response promise, per notes on website, .....

I came to the conclusion that this company is a trick or not trustworthy.
I ended up re-ordering the same products in value of 450 $ at a different store.

2 weeks after my order placement my shipment arrived and I had to acknowledge that this company actually does exist and shipped my items.
Unfortunately I wasted 450 $.

Frederick B. from San Jose, CA.
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Frank S. 51 days ago
Verified Purchase
Do not purchase from Ambient Floor Heat, Scammers.
I have tried to contact them by email, phone and even tried to find an address.
They have made it impossible to make contact. I made my order over a month ago, never got a confirmation of order received . But I know they did because they
debited my credit cart. This is the first time I ever got scammed on the internet.
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Anonymous 352 days ago
Did not ship, does not reply to attempts to contac
Product still had not shipped after two weeks, no response to attempts to contact by phone or email. Tried to just cancel order but have no idea if it has or hasn't been canceled. Is this place even actually in business?
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