ahuva.com
  
3 stars on 52 reviews
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Obeth L. 206 days ago
Verified Purchase
Do not buy anything from this seller!!!
I purchase some candlesticks and as of today I have not received the ones that I purchase two months ago. Today I received some cheap design candlestick that don't come close to the ones that I requested two months ago!!!!
This people have not dignity what so ever!!!! This is what I received (Picture)!!! And what I purchase from two Months ago and never received (Screenshot)
Never again!!!!!!!
Helpful2
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EM M. 225 days ago
Verified Purchase
Awful
Terrible customer service. Very delayed shipment. Past event date. Do not shop here.
Helpful1
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Anonymous 226 days ago
Verified Purchase
Terrible customer service, slow and rude
I never received an order confirmation by email although the order was shown paid by my bank. After three + weeks I emailed their customer service three times to check the status. I also called their customer support number and never got a call back. When I filed a dispute with PayPal since I wasn't getting anywhere with ahuva, they finally responded. They were making a custom sewn item for me and told me the cloth had been received. I told them that since I hadn't heard from them I had already ordered from another company as my order was needed by a specific date for a special event. They went ahead and made the order anyway, ignoring my request and sending nasty emails, telling me they would win the PayPal dispute and that I was making it difficult for them (sorry, just trying to get some good service, my fault). I ordered the same type of item from another vendor and got clear order confirmation and shipping information and received the order in about 10 days, not the more than five weeks it took ahuva. Yes, I did finally get the items but after a lot of effort and unpleasant emails from their company. Stay away from them unless you want a lot of hassle.
Helpful1
Comments1
Michele S. 227 days ago
Verified Purchase
Poor customer service, broken promise.
I was very upset and disappointed with your service. My son was crushed. Your site promised me that I would have my son’s talit by his bar Mitzvah. It arrived four days later. No one from your site would return my messages or calls. My son had to borrow a Tallis for his mitzvah. Never had I put my trust in a site and been so devastated. Poor customer service!!
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Comments2
Wendy K. 194 days ago
Verified Purchase
Great Service and Beautiful Tallit
The response from Ahuva was fast and helpful. The only problem that I had was their voice mailbox was full when I tried to leave a message. They called anyway when they saw the attempt to reach them. The hand painted silk Tree of Life tallit that I purchased is gorgeous.
Helpful0
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Geil B. 205 days ago
Verified Purchase
Kippot for our Bar Mitzvah
We ordered kippot with a custom logo on the outside for our son's Bar Mitzvah. The staff was helpful and responsive and we received our order ahead of schedule. On top of that, their prices can't be beat!
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Marcus A. 205 days ago
Verified Purchase
Fabulous service!
Excellent company to deal with. Very responsive, friendly and efficient. This is the second set of customised Kippot we have bought from Ahuva and they just arrived and are perfect. Thanks.
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Barry F. 219 days ago
Verified Purchase
Positive experience
Friendly and efficient customer service. Ahuva located exactly what I had in mind. Between purchase and receipt it was very difficult to track the item despite having the tracking reference which, in fairness to Ahuva, was probably down to the courier. That said, I would have no qualms dealing with Ahuva again.
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Anonymous 234 days ago
Verified Purchase
Highly recommended
Shipping was lightning quick. I ended up returning my product for another color, and my email interactions with customer service were very easy—they were polite and very responsive, and I received the item I wanted quickly. Both my original purchase and the item I exchanged it for were in excellent condition. I will do business with ahuva.com again.
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Response from ahuva.com
Thanks for your feedback. 99% of satisfied customers never bother to submit feedback when they are happy, leaving the small <1% of upset customers to skew the feedback results. So we appreciate your time taken out to post your positive experience.
Please do come again, its really our pleasure to serve great customers like you.
Yah F. 241 days ago
Verified Purchase
Happy and will shop here again.
Read reviews about some negative info. Emailed Ahuva, they said very few true complaints. I ordered, the rings came right b 4 my surprise wedding, perfect. One thing... some things may come from Israel, so ya gotta give some time for shipping !!
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Response from ahuva.com
Thank you for your honest review. Our items are specialized so they may at times take a little more time and yes often come direct and authentically from our Israel studio.

While most customers only take the time to complain, we appreciate your honest and great feedback. Come again!
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