Response from shop.wegrindgames.com
Hello Teresa! We apologize for the delay. Although Online stores are 24H, we are not available 24 hours. Is is stated that Live Chat is available from 10am EST to 1am EST. Was quite lucky that I was still online for your 1st contact, considering it was already 3am at that time. Right after, I logged off and when I was available again I received the notification of your attempts to contact us. I'm sorry again for the inconvenience. For better communication, I suggest to join our Discord Server. For quick deliveries, I'd suggest to try and order withing the hours we are available. Thank you for your review and we will try to improve that service in the future!