4 stars on 134 reviews
Reviews Questions About
Leeron L. 149 days ago
Verified Purchase
profits earned from packed shipping costs
Exchange policy is misleading; they don't do exchanges, they do returns for gift cards only. Also they pack shipping costs by an extra $3-$4 of profit. Feels like I got squeezed for every last penny possible.
Response from
$0.00 are added to the cost of our shipping which isn’t normal. Exchanges require your product to be shipped back to us, and shipping does cost money and so that does need to be covered by the customer if they are choosing to make an exchange. We are profiting nothing and we are offering you a service free of charge. You are paying the postal carrier not us.
Review Comments
Leeron L. Reviewer 149 days ago
I AM paying the postal carrier which is precisely how I learned that shipping from TheHeadSpace costs approximately 35% more than shipping when I take my package into the post office and pay for the return. I'm certainly not the first reviewer concerned about the shipping rates, even some 4 star reviews grumble about it. Sounds like you a need a new system?
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