3.5 stars on 162 reviews
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Ben V. 125 days ago
Verified Purchase
Terrible Customer Service
Sometimes, things happen. Like my package was stolen. Yes, this is actually an issue for FedEx. But since FedEx was working for The Builder's Supply and not me, I asked The Builder's Supply to help me contact the appropriate personel at FedEx. They couldn't be bothered. Told me that since the tracking indicated the package had been delivered, they weren't going to do anything else about it. Which left me to waste hours of time being transferred over and over from one incorrect rep at FedEx to another. FedEx did eventually resolve the issue, but The Builder's Supply handling of this matter left much to be desired. Thankfully, there are many online retailes that carry the same products at comparable prices... but have far better customer service. And thankfully, I have no reason to ever deal with The Builder's Supply again.