4 stars on 153 reviews
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Steph H. 135 days ago
Verified Purchase
still waiting for a full refund they said I'm entitled to in an e-mail the person I spoke to in the live chat just left me without even resolving the issue. I asked for my costumes to be delivered before the 19th and they're not even sent out yet.
Response from
Hi friend, we won't left our costumers. We have feedback this problem to our manager to find how to solve it. You know, it is customized size. And one of costume is finished and ready to ship, and we promise it will arrive before the 19th. And now you say you don't need it and ask full refund. The costume is made according to your size. The full refund is unreasonable.
Review Comments
Steph H. Reviewer 134 days ago
It is perfectly reasonable as it was your own colleagues that told me it is possible because they said it won't get here on time
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