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3.5 stars on 163 reviews
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44 days ago
Override keys not shipped with locks as purchased
I ordered 5 each FJM_SX-575 FJM Security SX-575 Combination Padlock with Optional Key Override.
The locks arrived today without the override key, the image next to the description shows the key included and clearly says "with Optional Key Override".
This is the first 5 of 25 of these locks I intend to purchase to use for employee lockers; I have purchased these in the past and they are perfect...but the override key is the purpose and justification for the cost. Without them I could just buy less expensive version.
Please let me know if you can resolve the purchase by sending me 5 override keys because I am quite dissapointed with my purchase. I don't know how to tell you which override key to send. I have an AP001 key and it does not work, so I hope you keep track of the locks sent to me.
I look forward to hearing back so we can resolve this issue and give the 5 star rating you deserve.
Response from thebuilderssupply.com
Jerry. we're so sorry to hear you didn't have a great experience. We'd love to make it right for you. We'll be contacting you shortly.