4.5 stars on 17 reviews
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HANNAH W. 29 days ago
Verified Purchase
Extra payment needed to get my parcel from post of
I placed my order 18 days ago (nothing personalized) and have been eagerly awaiting my parcel. Finally today I received a slip that there was a parcel to collect from the post office but an extra £3.68 was required as the postage paid had not been enough. I am really annoyed by the length of time it has taken and then also at having to pay this extra cost. I will not be shopping here again.
Response from
I am so sorry this happened - if you had contacted me about this then I could have sorted this with Royal Mail for you.

As indicated on the label the parcel was posted on 13th March.

I had already refunded you the cost of the items today following our email conversation (also today - March 29th 2018) where you said you had not received the items. As you have stated you will be keeping the items I look forward to receiving your payment at the reduced amount indicated in the invoice which I have reduced from the initial price paid to take into account the amount Royal Mail made you pay incorrectly, and also for your trouble as a gesture of goodwill.

At present you have only paid £3.68 for an order that was over £30.


UPDATE: As of 4th April 2018 no payment received from customer and items not returned. Customer contacted again for payment with deadline of 10th April 2018 before case is escalated to relevant authorities.