4 stars on 68 reviews
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Simone S. 12 days ago
Verified Purchase
Faulty product, no reply to request for refund
Ordered a 3m soccer portal goal. Received order really fast.
When tried to assemble the product was faulty.
Sent email with photos, no reply for days apart from requests to review product. Sent another email, no reply for days. It’s now a week since received it.
Called and spoke to Ron who requested I resend the email and photos directly to him which I did. I asked how long it would take to resolve, Ron told me he would look at it today. At close of business, I haven’t received any further communication.
Obviously, I am pretty peeved after 3 attempts to resolve and still nothing, except constant emails requesting a review, so here it is!
I was hoping this company would be the new supplier for our small soccer club however, good service is paramount, this very poor service speaks volumes.