Response from shoestorenyc.com
Hi. Thank you for reaching out to us. As you may well know the Holiday season has been very busy and we do our very best to bring smiles to every sole. We do respond to every email and text. We apologize if that has not been the case for you. Have you asked for a refund credit? We will refund you 100% and have your order reshipped and expedited for free. So we will offer to give you the shoes for free and refund you back 100%. Could you be sure to please email us at info@shoestoreNYC.com so that we may finalize this? Thank you and Merry Christmas.