Not like the hotel one
Response from downlitebedding.com
We're so sorry to hear you didn't have a great experience. We'd love to make it right for you. Please reach out to our support and we'll do our best to rectify the situation.
On a side note the info you saw on the product tag in the hotel was likely our RN #, which identifies us as the manufacturer but not which model number. Being that we make about 30 styles of hotel pillows it is easy to select the wrong one. Please give us a call or email us and we will get you the correct models.