Response from msofficetek.com
Hi Jw W, we are extremely sorry to hear about this, and even more sorry to disappoint a customer. As you can see from our other reviews, we pride ourselves on providing great customer service and we'd like to do the same for you.
We'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on (415) 233-9089. You can also email us at email@example.com and we will get back to you promptly. We look forward to hearing from you and earning you back your business.