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4.5 stars on 3,714 reviews
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32 days ago
Good shopping experience or otherwise good service
I'm living in Germany where electronics for DIY projects can cost a fortune if bought inland. Therefore, I am a steady customer of banggood and as well delighted with banggood.
Sure, some shipments often take weeks, but this is acceptable when you consider the low shipping costs.
Up to this point, no shipment was lost or did I get in trouble with the German customs. The products show the expected quality most of the times.
If, however, something is of too poor quality banggood was always helpful in resolving the issue, like they did lately. I got six servo motors for an RC project of whose three where damaged. After raising a support request, banggood asked me to prove my complaint with a video or pictures. I did and released the video on Youtube: youtu.be/ScA4aAlcqjA
After sending banggood that video, I got a full refund and could also keep the servos, of whose three are functional (not trustworthy, but functional!). Making the video was not a big trouble, and I can understand their point of requesting it. Otherwise, too many people would probably try to get their chance of getting refunds for false complaints. So, no problem with this request...
The overall user experience is worth a five-star rating and I hope banggood will keep up this excellent service in the future.
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