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4.5 stars on 4,111 reviews
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1 helpful rating
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109 days ago
BANGGOOD, thanks for the great service!!!
I bought a moviebox h96 pro plus.
It was a fast delivery from China to Europe. No extra custom charge.
It was SUPER........ until it broke down after 5 weeks.
I let a negatieve feedback on the Banggood site and within 2 days i got a message from Banggood.
They wanted more information about my problem, i wrote a mail with my story.
After 5 weeks of use, i heard a loud cracking noise (did'nt know where it came from), and in 5 minutes the moviebox
shut down and never worked again. The box was very hot!!!
They asked me if i could make a small movie so they could see what the problem was, i did this.
I got a fast replay, Banggood asked me if i wanted to go to a repair service in the Netherlands and if the
repair price was reasoneble Banggood wanted to pay for it, but the repair price was quite HIGH.
So i asked if they could send a new moviebox to me repair was more expensive than sending a new one.
I got a fast reaction again, they promesed to send me a new moviebox!!!!
Again the moviebox was fast in Europe, and again NO EXTRA CUSTOM TAX!!!
Using the box now for 1 week, no problems...
Thanks for the service you provide in MY case, Things you buy can brake down, also if i buy something here in Europe.
The big thing is how to solve the problem. In my case you did it very GOOD.
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