4 stars on 5 reviews
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Thomas C. 27 days ago
Verified Purchase
Terrible Shipping practices.
So far..... terrible. Received model EW-52. The scooter was damaged in 3 places due to inadequit crating. The pallet it was shipped on was a joke. It was busted into about 15 pieces. The box covering the scooter was destroyed. Very poor shipping container for the exspencive unit being shipped. I refused delivery. Reported damage to seller and ask for an exspidited new shipment with better crating. We will see how fast they react to to problem and see how they handle replacement. I figure most of the problem was terrible handling by dhipping companies. However it dhould have been crated and shipped better. I'll try to keep you informed.
Review Comments
Trevor J. Site Owner 26 days ago
So sorry again. I spoke to you on the phone and advise you of everything that is going to happen. Thank you for refusing shipment. Once we know that the shipment is back on it's way to our warehouse we will ship out a new EW-52. We will get confirmation Monday and the scooter will ship either Monday or Tuesday. As I stated the pallets are specially made and delivered to us. We double layer the cartons. Sometimes shipping carriers put other things on top of the crates are sometimes spear them with forklifts. Don't worry I will be sending you tracking once your new scooter ships out. Thank you for choosing As a small business, it really means a lot to us. Every one of your customers is very important to us.
Cheers, Juliana
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