extraspace.com
  
2.5 stars on 4 reviews
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Latonya J. 7 days ago
Worst Storage facility EVER!!!
I am warning in advance DO NOT use this business fir your stroage use. I made the huge mistake of renting from the facility located in Dallas TX on Clark road. I rented the unit on Feb 14 and everything went smooth. The bad part came that Saturday when actually trying to move my items in. I was able to get through the gate then to my suprise there was a lock on the unit I was assigned to. So i called number on gatr no answer. I had movers on the way with a truck full of items from a 3 bedroom apartment. I had to call them when they was 9 miles away from location (since we was coming from Plano area to Dallas) to tell them to turn around and take my items back to original location which I was charged even more for extra mileage. I emailed customer service that same night. And since this facility was closed on that next day since it was Sunday I called the customer service number. I was told by rep that they contacted manager who said the rep that sold me unit never took off the company lock after it was rented to me and that they would have it off with in that hr and that a manager would call me. I did get a call from the manager that Tuesday who said I needed to email my receipt from moving company and they would refund since again the following day I would have to yet again pay for the moving company which the 1st time it was almkst $400 due to the turn around. It took a month after sending my proof for the manager Ashley to contact me back to say although she promised that they would refund me her manager and they told her they couldnt refund me. Due to the fact that the unit fees had been due and the refund amount was suppose to be deducted. They now said that I owed and I would be locked out so I couldnt take and old mattress and box tv out that I had told them was the only thing left in unit because it was suppose to be trashed but this location has a rule that their trash can is only open during their business hrs which at the time that I had my other things moved out office was closed. I told them i could give them my keys and throw those things in the trash only to be told no that they wanted to clean it so they could charge a clean out fee.
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