4 stars on 83 reviews
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RB H. 163 days ago
Verified Purchase
Beware of how long it'll take to get your product
I ordered a front door handleset from Baldwin Brass Hardware. In the ordering process, I called them with questions, and they were very helpful. However, they told me that once I ordered online, I would receive the handleset in 1-2 weeks. After it hadn't arrived in that time frame, I called the company to figure out what was going on and was told that it would actually be 6 weeks before it arrived. They were not very apologetic about the fact that they misinformed me about the delivery timeframe and that nowhere in the ordering process does it note how long things will take to arrive. I'm excited to get the handleset but am disappointed in the company.