4.5 stars on 1,389 reviews
Site Reviews Products Questions About
Anonymous 399 days ago
overall bad experience
I placed a large flooring order that was scheduled to be delivered on set date.The installation crew, furniture, & large equipment for my brand new business were ordered based on that date. Delivery did not occur on agreed date causing me to cancel the installation crew & equipment orders.I was unable to re-book anyone to come install the floor for another 10 days. My business was unable to open at this point without a floor. After hours on the phone with "customer support" about getting the flooring to me ASAP, I was again promised a delivery time. 3.5 hours after the time I was given the floor arrived. When I mentioned that the shipment was due 3 days prior the freight company guys laugh & said that was our pickup date. I placed another call to find out what they were willing to do to make the situation right.They provided me with an "I understand" & "we aren't really making any $$$ on your order anyway." I was insulted with a measly inconvenience fee & haven't heard from them since.