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4 stars on 533 reviews
212 days ago
overall bad experience
I placed a large flooring order that was scheduled to be delivered on set date.The installation crew, furniture, & large equipment for my brand new business were ordered based on that date. Delivery did not occur on agreed date causing me to cancel the installation crew & equipment orders.I was unable to re-book anyone to come install the floor for another 10 days. My business was unable to open at this point without a floor. After hours on the phone with "customer support" about getting the flooring to me ASAP, I was again promised a delivery time. 3.5 hours after the time I was given the floor arrived. When I mentioned that the shipment was due 3 days prior the freight company guys laugh & said that was our pickup date. I placed another call to find out what they were willing to do to make the situation right.They provided me with an "I understand" & "we aren't really making any $$$ on your order anyway." I was insulted with a measly inconvenience fee & haven't heard from them since.
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