4.5 stars on 13 reviews
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Barbara I. 14 days ago
Verified Purchase
First order with Firewood Fund
This was my first order with Firewood Fund and our first reaction was it was very easy to order online, however when it came to delivering the firewood things became very confusing and seemed too much trouble for the truck driver. I received mixed messages as the truck driver who delivered the wood was insistent on me being there to sign for the wood but when I ordered wood I was led to believe I didn't need to be at home to sign for it. Having to hang around for the truck driver then made me 45 mins late for an important business appointment. Truck driver was also not happy about delivering the wood as we have a large stoned gravel driveway, he said his truck wasn't happy on stones. He also complained that our driveway was too narrow for the truck despite us moving house last year and having very large removals vans up and down the drive with no problem. The pallet was left on it's side and had a tear in the bag which meant we could not return the bag as requested and wood could have easily got wet. Quite a lot of hassle in all.
Response from
Thanks for leaving us a review Barbara.

Looks like you had an unfortunate experience with a delivery driver.

That said, tonight we have enhanced our site to make the delivery method more visible to customers.

We will be in touch to learn about your experience further.

Trust you will like the quality of the logs.

Best wishes,

The FirewoodFund Team