4 stars on 11 reviews
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Suzy F. 19 days ago
Verified Purchase
Frustrating Experience but saved a lot of $$$
I ordered a pair of Oticon OPN hearing aids and some accessories. They really need to work on their sales and support models as most of the time I was super confused as to the process, what was going to happen next, when i would get my hearing aids, etc. I am an extremely detailed person and the whole process of ordering and figuring out how their business model worked was highly confusing . I kept asking for clarification and never would get it. The two girls in support are very friendly but everyone seems a little untrained and inexperienced in servicing the customer. Numerous times I asked for a manager or the owner and they wouldn't connect me. At one point, I was scared this was a scam and almost cancelled with my credit card company. Good news is that I did get my hearing aids and saved a lot of $$$ but the bad news is the process was very painful and it shouldn't be. I am still waiting for my accessories and I am having problems getting information about them and their status. If you are determined to save money and very patient, I would consider buying from them. If you expect this to be a typical online experience like buying something from Amazon, that will likely not happen until they improve their training and processes.