4 stars on 228 reviews
Site Reviews Products Questions About
Chase D. 13 days ago
Verified Purchase
Good prices, right products, a bit disorganized
The checkout process was pretty difficult; I started to use PayPal but then used Amazon Pay, and the system got confused and I had to reenter my information several times. Then they shipped the right items but there was some confusion; Fedex said the package had been refused when in fact nobody had shown up at my door. Called Fedex and they said the package wasn't addressed to me; called Builder's Supply and they said they'd re-ship. Then somehow the original package showed up anyway after a neighbor brought it to my house (misdelivered, I guess?). So I called Builder's Supply back to cancel the re-ship, and they told me that they'd take care of it, but several days later I got the second package anyway. Called them back again to say I had a package to return, and they said they'd reach out to some other department and get back to me. Haven't heard back yet.

I got what I ordered at the right price and Builder's Supply was consistently friendly, so in the end it's fine... and to be fair, I think some of this confusion is Fedex's fault. But it was definitely a disorganized and non-hassle-free experience as far as online shopping goes.