ressoandroth.com
  
3 stars on 12 reviews
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Anonymous 137 days ago
Verified Purchase
Disappointing Experience
As this was my first time using this website, I was very disappointed with the outcome of my order. I placed my order on Wednesday, December 13th. I ordered a lapel pin which I learned upon ordering that it may take 24-48 hours for the item to ship. I specifically placed the order when I did because I was leaving town on December 22nd and I needed the item for an outfit I was wearing. When placing my order, I requested the 3 day shipping method to ensure that the item be delivered before I left town. This unfortunately did not happen. As I tracked the shipping on the item, I noticed that the item had been stuck in Texas way past the 3 day period which I had paid extra for and requested. The item didn’t ship to my house until January 26, which is a whole 13 days after I initially placed the order. I do understand that the holiday season can be busy but if that’s the case, there should be a warning stating that even if priority shipping is purchased, the item WILL NOT be delivered in that number of days due to back orders, shipments, etc. I was also disappointed that no one reached out to me to express anything previously mentioned after placing my order and I did not find a contact number on the website to reach anyone.
Helpful0
Response from ressoandroth.com
Hello,
Thank you for providing feedback about your order. We value all customer feedback as a way to provide better customer experience on our website. Unfortunately, sometimes we can't control shipping services providers mishandling of items during peak shipping seasons. We do our best to make sure customers are compensated when this happens. Please send us an email with your order number and information and someone on our staff can resolve your case.
Thank you
Review Comments
Kenneth 88 days ago
I am experiencing the EXACT issue! I have yet to have anyone reach back out to me after 3 emails! I paid for 3 day shipping to have a bow tie before my wedding date & after 3 business days my tracking number is stating that only the shipping label has been printed. The customer service is TERRIBLE! future buyers beware!!
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