pethoot.com
  
3 stars on 5 reviews
Reviews Questions About
Nat C. 16 days ago
Verified Purchase
Terrible customer service & misleading description
If I could leave zero stars I would. I am an avid online shopper and this was by far one of the worst order I ever made. The picture of the crystal litter for cats clearly showed 6 packs for 65$. That would have made each about 1-2$ cheaper than other websites. But I only received 3 and after reading the description it was stated 3. But the picture was totally misleading. That makes each about 8$ more than any website. I lost more than 20$ on cat litter and they refused to return at no cost. Terrible customer service, misleading product description. Will never use this website ever again.
Helpful0
Response from pethoot.com
Dear Customer,

We sincerely apologize for the inconvenience; after checking on your order, I see that the description was showing 3 pack and you thought you were getting total of 6 pack. The request was sent to our management prior for review and was approved to return at no cost. Have you gotten the email from us approving the return? Please feel free to call us at 888-286-2347 or email us at petsupport@peazz.com and we will take care of you. :)

Please accept our deepest apologies in regards to the confusion,