blackrifledepot.com
  
4.5 stars on 286 reviews
Site Reviews Products Questions About
Sm W. 28 days ago
Verified Purchase
Attention to detail....
Ordered a handguard and strike industries enhanced lower parts kit without grip. The handguard was exactly as advertised and installed easy. The lower parts kits.....
Well, they sent the wrong one, even though someone had hand checked with a pen on the invoice that it was the right one (twice someone lacked attention to detail). So not only did the lpk not have a grip (as ordered) it did not have a trigger, hammer or disconnector. Which is a different lpk all together that is sold on their website.

No big deal, stuff happens. So i emailed them and described the problem. I exchanged a few more emails and a few days later i had a package in the mail. Great! They fixed it, thats customer service! Except it wasnt a steike industries enhanced fire control group, it was from an apoc armory lpk. Which is not the same... but at least they answered emails and did send a trigger so ill credit them with that. But that is 2 times someone missed the mark on sending the right product out the door in the same order. Doesn't inspire confidence.
Helpful0
Response from blackrifledepot.com
Our apologies, we have had a major increase in business after the tragedy in Florida and are trying to keep up the best we can. Have some new employees in the shipping dept and will get it sorted out!