Betty P. 9 days ago
Banggood 4 days ago
Dear Betty P. ,
First thing, thank you for bringing this matter to us. But we apologize for all the inconvenience.
We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation.
We usually have a buffer period for orders that are taking longer than normal. Sometimes, even traced orders can be slow to update. But we find most packages arrive during this buffer period. It is rare for an undelivered parcel, but as your comments said, we had resent an item for you, and we really hope you can receive the item soon.
Thanks for your understanding and have a nice day, For any further information or assistance please feel free to contact us. We will do our best to help you. http://www.banggood.com/Contact-Us_hi111