silentnight.ae
  
3.5 stars on 3 reviews
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Bjorn 8 days ago
Verified Purchase
Ergo coil
Mattress comfort was completely different than the one in the showrooms. Bought Ergo Coil, was told is was the best seller. Visited 2 different showrooms, tried diffent mattresses and Ergo Coil was the one. Comfort medium to firm and was very comfortable. On delivery day, our mattress's comfort was very different, not close to the ones we tried in the showrooms. Bed is hard and very uncomforable, a rock! We needed to add 2 old mattresses on top to be able to sleep. At delivery day we noticed the difference straight a way and called the company. Website states if we would be unstatisfied and didn't slept on the mattress we could change. We are unstafisfied and didn't slept on it but the lady on the phone had a hard NO for us. Lady told us we need to give it some time, mattresses in showroom are 2 years old, so thats why the difference in comfort. So i only need to wait 2 years? No we are stuck with an expensive mattress and back pain.
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Response from silentnight.ae
Thank you for your review. We are very sorry to hear about the issue you have experienced. Please be assured that we take all customer comments seriously and always strive to resolve any issues effectively and promptly. Please let us know if you would like us to contact you to discuss this matter further? Kind regards from all at Silentnight Arabia