1.5 stars on 2 reviews
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Bk P. 111 days ago
Verified Purchase
These are Junk
These glasses are a joke and shouldn't even be classified as counterfeit. Took a month to arrive (direct from China apparently) and tracking was never updated. Everything squeaks, the rubber on the left earpiece is missing, lens laminate is coming off and the pitch of the lenses is extreme towards the face. Don't waste you time and energy. Seriously...
Response from
Dear Bryan,
We are really sorry about this. However, we find your review unfair because it does not reflect our overall quality and customer-oriented policies.
You sent an email today morning and our customer support refunded your order without further questions and asked if you would like a replacement for free, according to our policies. Also, the customer support explained that our policy does not allow us to have an unhappy client adding that we adopt very strict criteria for our suppliers, including delivery time and quality. We also sent you the link to our criteria for our suppliers and informed you that the specific supplier and his products had been delisted before you sent your email because we had also a bad experience.
Although we gave you all these explanations, our honest apologies, refund and free replacement option, next, we realized that you have left the worst reviews publicly.
Please, keep it public. We encourage reviews. They always help all. But they must be fair.