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Daniel S. 6 days ago
Verified Purchase
needs improvement
While ordering the lecture, the website promised to send me also some booklets from the Scientology Handbook. When the package arrived, those booklets weren't there. Not a big deal, but why did you promise them? Also I was not told the full price before the payment. Only when I was paying there was some VAT surcharge. Well, why don't you say this upfront. Those are two disappointments during one shopping.
Response from
Hi Daniel, sorry that we didn't meet your expectations on your order with us. I would like to take this opportunity to explain some things and clear up some mystery. First thing is that the booklets are delivered in e-book format and there are download links present on the order confirmation page as well as the email. Please check your email for the links if you still have it. If not definitely write to and we will sent them to you ASAP. Regarding the customs surcharge, this is to get your order cleared through your customs office without delay or possible hang-ups. The checkout process is one-page and the price is updated as you enter your information. We can't know what you will be charged until you enter your shipping country as the exact rate varies. So we apologize that this was confusing. I am forwarding this to our development team to find a way to make this more obvious to future shoppers. Thank you for the valuable feedback.