3.5 stars on 16 reviews
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Anonymous 156 days ago
Disgusting Customer Service
Ordered a motorcycle jacket for a xmas present and was sent a pair of boots in error. Tried to contact Pro First for days but no response. They have no shop and you cannot visit them. When I eventually spoke to them they were very blasé , rude and unconcerned and said they would send out the jacket once they received the wrong item back. I pointed out it was their error and xmas was very close. They agreed to send out the correct item and assured it would be with me by Friday at the latest and in time. Asked if they could send to my parents address to ensure delivery for xmas as it was a present. They insisted on an extra £15 admin charge. ABSOLUTELY DISGUSTING, how can they do this. Guess what. It didn’t arrive until the New Year missing Xmas by a week. I urge not to deal direct with this company. Pay the extra £9 and buy from Amazon. At least you will get a better customer service. On a positive the jacket seems ok and well made. Only time will tell if it remains water/wind proof. A very disgruntled customer who will never use this company again due to a very poor customer service.