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Michael Z. 19 days ago
Verified Purchase
Inaccurate shipping charges on website
I placed an order on March 26th and paid a total of $356.70 which included $27.28 for shipping charges. Three days later, on March 29th, they sent me an invoice for an additional $193.79 to cover freight charges because the item was too long to ship using a standard carrier.

I cancelled the order and they issued an immediate refund.

I understand these things happen and it did not cause any issues this time; however, the 3 days it took to notify me would've been problematic if this project had a tight deadline.

I had no intention of leaving negative feedback but they sent me two emails requesting that I leave a review, so here it is.