Response from easynamechange.com
Hi Carol. Sorry our kits were not as helpful as intended. Yes, customers will need to attend the DMV and most large banks in person. Many choose to visit the SSA rather than mail in their request.
Once customers reach about 12 or more companies they tend to get many more ready to send letters and forms, creating greater value.
Did you know we offer a money back guarantee ? If you would like a refund please email us at firstname.lastname@example.org