4.5 stars on 2,592 reviews
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Danielle H. 16 days ago
Verified Purchase
Misleading purchase and bad customer service
I ordered the fireluke freemax pro tank resin yellow. There was nothing on each tank that labeled which one was which. I ordered yellow and I received an ORANGE and green one. I notified them and they told me they could only replace it if I hadn’t opened it yet. I obviously had to open it to realize it was the wrong tank. They also sent me a picture of all the tanks with them LABELED. However, how am I supposed to know this when I buy it if there is no label of them where I buy them? And the “green” resin is the one that is considered “yellow”. However, the “yellow” tank is mostly orange with minimal green. I am frustrated because I should not be held responsible for something that is clearly misleading on eightvapes website. Customer service forwarded my email to the returns department and I still haven’t heard back and it’s been over 24 hours. Before I opened the package, the outside did NOT show me what was inside. So the only way to find out was opening it and I was greatly disappointed. I was even more disappointed in the customer service I received. I do not recommend this site to purchase your vaping goods.