4.5 stars on 489 reviews
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Lorrie M. 155 days ago
Verified Purchase
Poor customer service
I wasn't going to do a review on this company however this is the second time they have emailed me asking so....
I tried purchasing a few sets to try out. After purchasing and waiting a week (?) I emailed them and asked about the approximate shipping and processing length. Neither of those questions could be answered. Not even an estimate. I then asked their policy to just cancel because I was afraid it wouldn't show up in time as it was a gift. I will agree that I didn't word it right but they just flat out canceled my order. They told me I could reorder at a higher cost and wait for the difference to be refuned (while I am still waiting for the first refund) AND my order went to the back of the line so the waiting would start all over. I even offered to pay more for expedited shipping but that wasn't an option either. I did follow up with an email explaining that these were for a trial and we were interested in purchasing 100 more. Not even a reply. It is very unfortunate because the product looks cool but never got the opportunity to try it.